Combining ITIL®-verified support processes in a single point of contact IVANTI Service Desk enables you to deliver outstanding support services to employees and customers. Offering complete control over defining varying levels of support in order to align your business needs with your service and support needs.

Delivering out-of-the-box, configurable Service Management processes that orchestrate business wide service delivery, IVANTI Service Desk helps you reduce costs, realize business and departmental efficiencies, increase your organizational productivity, better manage your risk through improved control and drive superior customer satisfaction.

Harnessing your existing investments IVANTI Service Desk supports a plethora of integrations with existing enterprise management systems as well as introducing increased process automation to enable your IT organization to deliver proactive, business oriented services.

"No solution is an island and IVANTI Service Desk integrates with a wide range of systems and sources to ensure you derive maximum value from your existing technology investments and also any future solutions you choose to leverage. As you would expect as well as intregarting with a plethora of systems IVANTI Service Desk offers unrivalled integration with the award winning IVANTI Management Suite."

IVANTI Management Suite

Powerful interfaces and connectivity options maximize reach, usability and productivity of IVANTI Service Desk with IVANTI Management Suite:

  • Improve efficiency by quickly and easily defining and following multiple support procedures.
  • Improve satisfaction with support services
  • Empower your customers to proactively participate in resolving support issues
  • Reduced costs while meeting and exceeding agreed service levels
  • Decreased risk and increased control within the supported estate
  • Increased productivity and eliminate errors through process automation
  • Powerfully enhanced management information
  • Highly configurable to meet evolving organizational needs

Introduction to IVANTI Service Desk

As demonstrated before a full audience at SDITS 2012.

Contact Irontouch for more information on IVANTI Service Desk and the value it can dd to your business.