Throughout the world governments try to mediate the delicate balance of freedom with responsibility so that they can balance the books. The fed continues to tinker with the markets pulling the fiscal purse strings wherever possible as they try and gain a degree of control over the economy. Challenges are still very much all around and headwinds do exist.
Whilst in Columbus Ohio recently one of my East Coast colleagues said to me – “we don’t know everything but we do know snow!”
In service management I often meet customers who are just embarking upon their ITIL journey. When I do I always take time to highlight what I believe to be the biggest advantage for their business. I am utterly convinced that through employing an ITIL based customer centric approach, a common lexicon cannot be underestimated.
The tills are ringing and the holiday season is well and truly upon us. Black Friday, Cyber Monday, when does it stop? Well for most retailers it does not. The period we are in is often called “The Golden Quarter”. Why Golden? Well, this is the time when the real profits are made. And it happens for over a quarter of the year - don’t forget January sales are looming large too.
As I am in the cod fish state I wanted to report good news on this day of Columbus (almost Thanksgiving). North Sea cod stocks are well on their way to becoming stable once again. So why is that good news? Well apart from allowing my fellow countrymen to enjoy their ‘favorite’ meal of Fish and Chips, it is a resounding success story of goal focused management that succeeded in gaining agreement from a broad based community, all with different interests.
Last month was a painful one for me. I fell, or rather was thrown off my bicycle and injured my arm - badly. The break was so bad it took quite a few hours on the operating table in the hands of skilled surgeons before I was deemed fit enough to begin convalescence. Rather foolishly this is the third (yes that’s right – the THIRD) time I have broken the same elbow. The first time was 25 years ago and then I also required surgery to pin back together the separate parts of my humorous.